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Privacy Policy

Effective Date: May 1, 2025

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At The Spa at the Old Mill, we prioritize the privacy and confidentiality of our clients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

 

1. Information We Collect

We collect personal information that is necessary to provide our services and enhance your spa experience. This may include:

  • Personal Identification Information: Name, date of birth, contact details (email, phone number), and emergency contact information.

  • Health and Medical Information: Relevant medical history, allergies, and other health-related details to ensure safe and personalized treatments.

  • Payment Information: Credit card details and billing information for transaction processing.

  • Usage Data: Information about your interactions with our website and services, including IP address, browser type, and browsing behavior.

 

2. How We Use Your Information

Your personal information is used for the following purposes:

  • Service Provision: To schedule and manage appointments, deliver treatments, and provide customer support.

  • Communication: To send appointment reminders, confirmations, and information about our services, promotions, and events.

  • Billing and Transactions: To process payments and manage billing inquiries.

  • Website Improvement: To analyze usage patterns and enhance the functionality and content of our website.

 

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

  • Service Providers: Trusted third-party vendors who assist in operating our business, such as payment processors and email service providers. These parties are obligated to maintain the confidentiality of your information.

  • Legal Compliance: When required by law or to protect our rights, we may disclose your information to comply with legal obligations or respond to lawful requests.

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4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. These measures include encryption, secure servers, and regular security audits.

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5. Cookies and Tracking Technologies

This website uses cookies to ensure the best experience for our visitors and to help us understand how our website is used.
We only use cookies that are necessary for the proper functioning of the site — such as maintaining your session, remembering your preferences, and supporting our booking and contact forms.

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If you choose to make an appointment, sign up for updates, or use our contact form, these features may rely on cookies to operate correctly.

Some embedded features — such as Google Maps or social media links — may also set third-party cookies. These are managed by the respective providers and are subject to their privacy policies.

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You can adjust your browser settings to delete or block cookies at any time. Please note that disabling cookies may affect the functionality of some parts of our website.

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6. Access and Control Over Your Information

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Update or correct any inaccuracies in your personal information.

  • Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.

  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at christina.mcdougall@oldmilltoronto.ca

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7. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

 

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with an updated effective date.

 

9. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact:

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The Spa at the Old Mill
9 Old Mill Road Etobicoke, Ontario M8X 1G5

christina.mcdougall@oldmilltoronto.ca

416-232-3700

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