Frequently Asked Questions

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BOOKING AN APPOINTMENT

If you are booking your first appointment with us, you will be asked to provide a Spa at the Old Mill gift card/certificate number or a credit card number to hold your appointment, we also require your full name, email address and the best phone number to reach you, in case we need to get in touch! If you are booking appointments for a group, we require the first and last names of each client. The contact information and credit card of the group organizer will be used to hold all of the group appointments. 

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EMAIL REMINDERS

If we have your email on file, we will send you an email reminder! This reminder will give you the option to confirm, however, even if you don’t hit confirm, you are still booked in for your appointment.

PROMPTNESS If you are running late, please give us a call. We will do our best to accommodate late arrivals. (full-service fee will apply).

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CELL PHONES 

Remember you’re in a No Cell Zone. Please make sure your cell phone is turned off and placed safely inside your locker. Cell phones can be very distracting even on vibrate and since all phones now have cameras, it can raise privacy concerns among others visiting the spa.

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CANCELLATION POLICY/NO SHOWS 

Last minute cancellation penalties will be waived with a valid reason (except for no-show a full-service fee applies)

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CHILDREN 

We love kids, but the Spa is a place where Moms and Dads come to rest and recharge their batteries. So please, make baby-sitting arrangements in advance and come enjoy the Spa without your little ones. Must be 18 years and older.

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GIFT CARDS/CERTIFICATES

Gift  Cards/Certificates can be applied to any product or service at The Spa. Purchase an Instant Gift Certificate online or a nicely packaged Gift Card at the spa.

Gift card/certificate for a dollar value never expires.

Gift card/certificate for a service has a one-year expiry from date of purchase. After the year, the dollar value remains on the card/certificate and never expires.

Gift card/certificate for a package has a one-year expiry from date of purchase. After the year, the dollar value remains on the card/certificate and never expires.

All prices listed are in Canadian Dollars. Packages and services only include HST.

If the full amount of the Gift Card/Certificate is not redeemed on the initial spa visit, the balance can be used towards future services or products.

Gift card/certificates are non-refundable and cannot be exchanged for cash.

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Due to COVID-19 all gift card/certificates purchased for a package or service after November 2020 have been extended for an additional year.

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SERIES

Series can be redeemed at The Spa at The Old Mill for services only. Series can be redeemed by one client only (no sharing please). Series expire 2 years from date of purchase and are non-refundable and can not be exchanged for cash.

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SPA DINING 

Under the current situation, dining has been temporarily suspended.

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HEALTH AND COMFORT LEVEL 

Please notify us before booking treatments if you are pregnant, have allergies, high blood pressure, and any other physical ailments or need assistance. This will prepare our staff in advance so we may provide the best possible treatment for you. When receiving your treatment, the technician will address your needs based on your personal assessment.

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INDOOR VOICE 

Speaking at low levels will ensure everyone remains in a relaxed state and help you get there too. Many visit the spa to reflect or meditate and may wish to shy away from conversation. Groups are encouraged to arrange a private space should you wish to “Get the Party Started” at The SPA.

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WHAT TO WEAR 

For now, the Public Health and Safety guidelines require us to close our change facilities. Clients will change in their treatment room. Please wear something comfortable.

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GRATUITY 

In appreciation of outstanding service, gratuities may be given at your discretion.

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PERSONAL ARTICLES 

Every client is provided a personal locker, however, the SPA is not responsible for lost or misplaced items.

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PARKING 

Parking is located across from the Hotel/Spa entrance. It is a "Pay and Display" lot. The cost is $2.00 per hour/ Maximum daily rate $12.00 (6am-6am)

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